Refund Policy + Shipping
End-of-Season Sale Items
All end-of-season sale items are final sale — no returns or exchanges will be accepted.
Returns – Sweaters Only
We accept returns on sweaters within 7 days of receipt. To initiate a return, please email us at customersupport@degen.us.
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The customer is responsible for return shipping and must use a trackable shipping method.
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DEGEN is not responsible for any lost return packages.
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Items must be returned in original, unworn, and undamaged condition.
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Once your return is received and inspected, a refund will be issued to your original payment method within 2–3 business days.
Exchanges – U.S. Only
We accept exchanges within the U.S. under the following conditions:
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The item doesn’t fit and we have the desired size in stock.
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The item arrived damaged.
The customer is responsible for return shipping. Please contact customersupport@degen.us to start an exchange.
International Return Policy
We gladly accept returns on international orders; however, please note the following:
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Customers are responsible for all return shipping costs, including any customs duties, taxes, or other fees incurred during the return process.
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Original shipping fees, customs duties, and taxes are non-refundable.
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If your package is refused or returned due to unpaid customs or import fees, your order will be refunded minus the original shipping costs and any return-related fees we incur.
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Returns must be initiated within 7 days of delivery and items must be in original, unused condition.
Please contact us at customersupport@degen.us before returning any items so we can provide the appropriate return instructions.
All Other Items
All sales are final.
If you have any concerns about your order, feel free to reach out — we’re here to help.
Shipping Policy
We try our best to ship orders within 1 business day, but please allow 2–3 business days during busy periods. Thanks for your patience — we’re a small team!
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Domestic Shipping: Shipped via UPS Ground (typically delivers within 3–7 business days from shipment).
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International Shipping: Shipped via USPS Global.
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Tracking info will be sent once your order ships — as long as you selected a trackable shipping option.
Please note:
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Delivery timelines are estimates and not guaranteed.
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We recommend choosing UPS for more reliable tracking and delivery, though we understand the cost can be a factor and it's not always perfect.
